Refunds and Returns

Refund and Return Policy

At All You Boo, we prioritize customer satisfaction and strive to provide the best skincare products for your needs. If you encounter any issues with your order, please review our Refund and Return Policy below to understand how we can assist you.

1. Eligibility for Returns:

• Items must be returned within 30 days from the date of purchase.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (receipt or order confirmation) is required for all returns.

 

2. Non-Returnable Items:

• Gift cards
• Sale items
• Items marked as non-returnable at the time of purchase

 

3. Process for Returns:

• Contact our customer service team at info@allyouboo.com to initiate a return.
• Provide your order number and details about the product you wish to return.
• Our team will provide you with instructions on how to return the item to us.

 

4. Store Credit Only:

• Upon receiving and inspecting the returned item, we will issue a store credit for the amount of the original purchase (excluding shipping costs).
• Store credit can be used for future purchases on our website and does not expire.
• We do not offer cash refunds or exchanges.

 

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
• Provide photos of the damaged or defective product along with your order number.
• We will issue store credit for the damaged or defective item once verified.

 

6. Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

7. Store Credit Issuance:

• Store credit will be issued within 7 business days of receiving and inspecting the returned item.
• You will receive an email notification with details of your store credit.

 

8. Contact Information:

• For any questions or concerns regarding our Refund and Return Policy, please contact us at info@allyouboo.com

Thank you for shopping with All You Boo. We appreciate your understanding and cooperation with our policy. Your satisfaction is important to us, and we look forward to serving you again soon.